ZenSmart Authorised Sub-Processors
ZenSmart is provided as a Service that complies with International Data Protection (GDPR, Australian Privacy Principles and Calfornian PRA and Privacy Laws. You can find our Privacy Policy here.
Under GDPR Art 28 (4), APP 5, and CPRA §1798.130 we are required to maintain a register of sub-processors of the data that we manage under our Service. The surrounding terms can be found in the Data Addendum provided to you as part of your ZenSmart SaaS Subscription Agreement. If you have any queries, please contact your Account Manager.
List of third-party sub-processors authorised to process Customer Personal Data for the ZenSmart platform.
| # | Sub processor | Service & Purpose | Location | Transfer Mechanism |
|---|---|---|---|---|
| 1 | Rackspace, Inc. | Primary cloud infrastructure (compute, storage, networking) | USA | SCCs / DPF |
| 2 | Atlassian | Support, client communications, project management, incident alerts & escalation | USA | SCCs / DPF |
| 3 | MailChimp | Transactional email delivery | USA | SCCs / DPF |
| 4 | Slack | Internal communications | USA | SCCs / DPF |
| 5 | File storage, email communications | USA | SCCs / DPF | |
| 6 | Amazon Web Services | Secondary cloud infrastructure | USA | SCCs / DPF |
| 7 | Docusign | Electronic signature and agreement processing | USA | SCCs / DPF |
| 8 | Dropbox | Temporary file storage and sharing | USA | SCCs / DPF |
How we notify you of changes
We will post any planned addition or replacement to the list above at least 30 days before the new sub-processor accesses Customer Personal Data. We will also notify the admin email(s) registered to your account and display an in-app banner.
Objecting to a new sub-processor — If you have reasonable data-protection grounds to object, email privacy@zensmart.ai within 15 days of the notice. We’ll work together in good faith; if we cannot reach agreement you may terminate the affected Services under DPA s7.2.
Change log
| Date | Change | Notice method |
|---|---|---|
| 08 Jul 2025 | Initial version | |
Contact
Questions? Email our Privacy Officer at privacy@zensmart.ai or write to Pictureworks Group Pty Ltd, Level 2/696 Bourke Street, Melbourne VIC 3000