Tailor your Zen implementation according to your requirements. Licence a single module and automate your factory or implement the complete suite and build a fully automated enterprise workflow integrated with your existing investments.
ZenSmart Production automates 1-1 manufacturing. Powered by your business rules - batches are optimised, automatically imposed and routed to press with stringent barcode driven batch and job control that manages an item throughout its journey through to dispatch. Elegantly manage QA fails and save money in logistics. Handle VIP and prioritised orders with integrated elegance.
Go beyond with customer care. Fully integrated with Marketing and Production - auto create cases and allocate to queues using your business rules. Enable Agents to amend, pause, re-direct or flag orders and be alerted to orders that fail quality or will miss SLA. Support agents with a rich solutions library with full multi brand support and manage service delivery to target order due dates to ensure customer get the very best order experience.
ZenSmart real time processes your web-2-print or Editor Platform order data and with ZenSmart Analytics transforms it into customer centric charts, graphs, reports and lists that enable you to gain knowledge, drive new decisions and initiate new marketing programs.
Answer the big questions and sew the seeds of a more profitable business.
Maximise acquisition and rebuy rates
Run automated marketing workflow from customer onboarding through to loyalty, repeat order programs and engagement verification, all based on your business rules. Drive your sales to the next level.
ZenSmart is ready to go now. A smart and flexible automation solution ready to connect the components of your business in new and innovative ways.
From first contact with a customer to final shipping, ZenSmart will transform how your business performs.
Reach out and let's talk about your unique requirements and what makes you different.